RETURNS.

All sales are final. Products are made to order, therefore no refunds or exchanges are given.

If defaults occur, please email images and description of the product to hello@bymadhouse.com. We are happy to discuss the possibility of replacement.

SHIPPING.

Please allow up to 7-10 days for production before shipping.

All orders shipped via USPS unless noted otherwise. Once an item has shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. Please contact USPS for any of these related issues.

Once your item has shipped, all up to 3-7 for delivery. Due to pandemic related circumstances, these delivery times may be subject to change.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

CARE.

All items are pre-washed and treated. Dye will not transfer onto your garments or shoes. In order to maintain the vibrancy of your pieces, always wash cold with like colors or separately.